Docs

NeverWiped documentation

Install, check, restore. Then the concepts behind it and a reference generated from the CLI itself. Every page also exists in Markdown for AI agents.

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Getting startedInstall NeverWiped on a Linux server, run the first backup, check it, and learn how to bring back a file, a folder, a database or a whole server. Every command on this page is copy-paste ready and runs as root.
Help centerThe 30 questions we expect most, each with a short answer and a link to the page that gives every detail. Commands run as root on your server. Can’t find yours? [Write to support](#support).
Support hours and service levelsWhen support answers, what we commit to and what we don’t, and what keeps working when nobody answers. We publish no availability figure and no guaranteed reply time: this page says what there is instead.

Encryption and the recovery keyYour data is encrypted on your server before it leaves, with a key that never leaves it. Here is what that means in practice: where the keys are, where to keep the recovery key, and what we can’t do for you if it is lost.
Storage, retention and pruningYour backups are stored in France, in one restic repository per server, in append-only mode. This page explains what append-only means, how long backups are kept, and the one short window where old backups can be deleted.
What lands on your serverEvery path the install writes, what it is, who can read it, and what uninstalling does to it. Nothing else on the server is touched.
If NeverWiped disappearsWhat happens to your backups if NeverWiped stops, and the exact steps to read them with the open-source restic tool alone: no agent, no dashboard, no account. Do the test on this page once while everything works, so the day you need it is not the first time.

Command referenceEvery command and flag of the `neverwiped` agent (version 0.3.0, restic 0.18.1). This page is generated from the agent’s source code, so it can’t drift from what the CLI accepts.
Error messagesEvery message the agent, the install script and the platform can print, with its cause and the fix. The list is generated from the source code. Messages appear exactly as the agent prints them in English (`--lang en`, the default); the install script prints English. Platform answers are printed in French with `--lang fr`. `…` stands for a value (a path, a date, a detail).
Status and alertsHow to see that backups run, and the emails NeverWiped sends when something needs you. Backup alerts are sent in the language chosen at sign-up (English, French or Spanish). Account and billing emails are in French today; their subjects are quoted as they arrive, with their meaning.

Every page exists in Markdown: add .md to its address. The index for language models is llms.txt.